Total charitable impact

 

Help

Our dedicated service representatives are available to answer your questions. Contact us at questions@vanguardcharitable.org or 888-383-4483. View our year-end hours

 

Select a question from the following list to jump to the answer below.

Technology
Which browsers and operating systems work best with Vanguard Charitable's website?
How can I verify my current browser and operating system?
I cannot access the website through my internet browser, what should I do?
A representative asked me to clear my cache, what is it and how do I do it?
How do I disable my popup blocker?
Must my browser be able to accept "cookies" for me to log on to your site?
Why am I having trouble exporting my account data into a spreadsheet?

Security
What steps has Vanguard Charitable taken to protect my philanthropic account?
What steps should I take to increase the security of my philanthropic account?
What if someone obtains my user ID or password?
What is a non-secure email?

Investments
What is the relationship between the Vanguard Charitable and Vanguard, the investment management company?
Why do some contributions of Vanguard funds to Vanguard Charitable result in a redemption fee?

 

 

 

Q. Which browsers and operating systems work best with Vanguard Charitable's website?
A. Currently our site is optimized for the following web browsers.

Operating systems
  • Windows Vista
  • Windows 7
  • Windows 10
  • Mac OS X 10.9 and higher
Microsoft Windows web browsers:
  • Microsoft Internet Explorer 9.x-11.x
  • Firefox 45.x and higher
  • Google Chrome 45.x and higher
  • Microsoft Edge 20.x and higher
Macintosh web browsers:
  • Safari 8.x and higher
  • Firefox 45.x and higher
  • Google Chrome 49.x and higher
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Q. How can I verify my current browser and operating system?
A. The website What is my Browser is an effective tool for identifying your current browser version and your computer's operating system.

If you are having issues accessing certain areas of the website or completing certain actions, providing this information to the representative assisting you will help Vanguard Charitable best assess the problem and find an appropriate solution.

Visit whatismybrowser.com for more information.

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Q. I cannot access the website through my internet browser, what should I do?
A. Some users have recently experienced issues where they are unable to load and connect to the website. This may be caused from using an outdated version of your internet browser.

We recommend all users up-to-date with the latest version. Visit the links below to download the latest versions of supported browsers.

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A representative asked me to clear my cache, what is it and how do I do it?
A. All web browsers will save "snapshots" of websites to help load pages quicker, this is called the cache. An outdated cache may cause users to see older versions of web pages, and occasionally cause issues accessing website pages.

Clearing your web browser's cache is an easy way to ensure you are viewing the latest version of the website. Our representatives will also recommend it as an option to troubleshoot general accessibility issues.

Click here for easy steps to clearing your browser cache for various browsers

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Q. How do I disable my popup blocker?
A. In order to use our site you may need to disable your popup blocker(s). First, you need to locate the applications, and then disable the popup blockers.

To disable a popup blocker on your web browser, follow the instructions for your browser below.


Windows users:

Microsoft Internet Explorer 9.x or higher
(Please note: If you are using Internet Explorer 8 or higher you may need to press the Alt key
to view your menu bar.)
  • Click the Tools menu.
  • Click Popup blocker.
  • Click Turn off popup blocker.
Mozilla Firefox 33.x or higher
  • Click the Tools menu, then select Options.
  • Click the Content icon at the top of the Options window.
  • Uncheck the Block popup windows option.
Google Chrome 38.x or higher
  • Click the wrench icon in the upper-right corner.
  • Select Settings.
  • Click Show advanced settings at the bottom of the page.
  • Under Privacy, click Content settings.
  • Under Pop-ups, select "Allow all sites to show pop-ups."
     

Macintosh users:

Safari 5.0
  • Click the Safari menu.
  • Uncheck Block popup windows.
Safari 7.x or higher
  • Click the Safari menu, then choose Preferences.
  • Click the Security tab.
  • Uncheck Block popup windows.
Mozilla Firefox 33.x or higher
  • Click the Firefox menu, and then select Preferences.
  • Click the Content icon at the top of the Options window.
  • Uncheck Block popup windows.
Google Chrome 38.x or higher
  • Select the wrench icon in the upper-right corner.
  • Select Settings.
  • Click Show advanced settings at the bottom of the page.
  • Under Privacy, click Content settings.
  • Under Pop-ups, click Allow sites to show pop-ups.
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Q. Must my browser be able to accept "cookies" for me to log in to your site?
A. Yes. To understand how people use our site and improve your web experience, Vanguard Charitable may place persistent "cookies" on your hard drive when you visit the site. Cookies are tiny pieces of information that we ask your Internet browser to store and remember. You can set your browser to refuse cookies, but then some portions of the site may not work properly.

We use "session" cookies to track your session (time you are within the password-protected area of the site). The session cookie lets us know you logged in and identify you as a specific user as you move from page to page. For the password-protected area of this site, the cookies serve as a timer: You will be logged out after a certain period of inactivity to guard against unauthorized access to your account information. Session cookies are strictly temporary and are automatically deleted from your computer when you log out.

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Q. Why am I having trouble exporting my account data into a spreadsheet?
A. When you are logged in to your philanthropic account, you are able to export data from tables into an Excel-format (.xls) spreadsheet if you own a paid version of Microsoft Excel. If you do not own a paid version of Excel, you can view this data using Excel Viewer--a free application from Microsoft which allows users to open, view and print Excel workbooks--but you cannot save or edit the workbook. You can also use an open source application from Open Office or another vendor.

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Q. What steps has Vanguard Charitable taken to protect my philanthropic account?
A. The privacy and security of your philanthropic account is very important to Vanguard Charitable. To protect your information, we built our website to use the following security features:

  • Only you (or, with your permission, an authorized representative) can change your password. When logged in, you can change your password at any time. To change your user ID, contact us
    at 888-383-4483.
  • The log in process uses 128-bit encryption and Secure Sockets Layer (SSL) version 2.0 protocol, which both provide security and privacy when accessing your account.
  • Your account includes built-in timers that terminate your access after a certain period of inactivity.
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Q. What steps should I take to increase the security of my philanthropic account?
A. You share responsibility for maintaining the security of your account. Never share your user ID or password with others. When exiting your account, click Log out at the top right of the screen, and close the session window.

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Q. What if someone obtains my user ID or password?
A. A user ID alone cannot be used to log in to your account. If you suspect an individual knows your password, we recommend you change it online:

  • Log in using your user ID and password.
  • Click Profile and go to the Personal tab.
  • Click Edit under the Access section.
  • Create a new password.
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Q. What is a non-secure email?
A. A non-secure email is an unencrypted email message transmitted via the internet. Vanguard Charitable strongly advises against including personal or account information in a non-secure email message.

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Q. What is the relationship between the Vanguard Charitable and Vanguard, the investment management company?
A. Vanguard Charitable was founded by The Vanguard Group, Inc. as an independent, nonprofit, public charity in 1997. Although Vanguard provides certain investment management and administrative services to Vanguard Charitable pursuant to a service agreement, Vanguard Charitable is not a program or activity of Vanguard. A majority of Vanguard Charitable's Trustees are independent of Vanguard.

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Q. Why do some contributions of Vanguard funds to Vanguard Charitable result in a redemption fee?
A. Vanguard assesses redemption fees on contributions of Vanguard funds that carry such fees. Please visit vanguard.com or call Vanguard at 877-662-7447 for information on which funds charge redemption fees (and under what circumstances), noting the funds' redemption fee policies are subject to change. Vanguard Charitable will receive the full sale proceeds of these contributions to purchase investment option units in donors' accounts, and will then process an adjustment when applicable against the philanthropic account to assess the fee.

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